Refund Policy

We have a 30 - day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@caseitup.co.uk. 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at info@caseitup.co.uk.

Damages and issues

Please inspect your item upon receiving and contact us immediately if your item is defective, damaged or if you received a wrong item, so we can evaluate the issue right away. 

Exceptions / non-returnable items

Certain items are non-refundable, including:

• Gift cards

• Clearance or sale items

• Custom or personalized products

Exchanges

We do not currently offer exchanges. If you wish to receive a different product, please return the original item and place a new order.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 working days have passed since we have approved your return, please contact us at info@caseitup.co.uk.